Privacy Policy

By using the Website and Services, you acknowledge that you have read this Privacy Policy carefully and that you agree with it without reservation.  We reserve the right to modify, change or amend the Privacy Policy at our own discretion and from time to time. Such modification, change or amendment shall be communicated via the Website.

Please note that as part of the Website and/or Services, especially those provided via the Website, we may use so-called cookies. Cookies are small text files that are stored on a device’s hard drive and contain certain information and sometimes personal data. For more information on the way we uses cookies, refer to the section on cookies below.

1. What We Process

• When using  the  Website  and  Services,  you  consent  to  the  collection  of  personal  data  pertaining  to    Such  personal  data  include: 

When using the Website:

• technical information associated with the device you use, such as your IP address, browser type, geographical location and operating system;

• information concerning your browsing behaviour, such as how long you visit, what links you click on, what pages you visit and how many times you visit a page

 When using our Services:

• your contact details and basic identity such as your name, e-mail address and country of residence

 When contacting us (via the Website, e-mail, telephone, social media channels, etc.):

• the basic identity information you provide us with, such as name, e-mail address, postal address and telephone number.

 1.2. In principle, we obtain the above mentioned personal data directly from you. If, however, you choose to register via a social media account (e.g. Facebook or Google Plus), these data will be collected from your social media profile. We advise that you consult the privacy policy of your social media service provider to ascertain what data is processed by your social media service provider when you use the social media login feature. We will not send any of the personal data you provide via the Website to social media service providers unless you consent to it.

2. Why We Process Personal Data.

 2.1   We may process your personal data to provide you in a personalized and efficient way with  the  information,  products  and  services  that  you  request,  either  via  the  Website,  e-mail,  telephone  or  social  media  channels.

 2.2 We may process your personal data for direct marketing purposes, i.e. to be able to provide you with targeted communications, promotions, offerings and other advertisements from us or our selected partners. Note, however, that we will obtain your prior consent before doing so. You will have the right to opt out of e-mail communications, using the link that is provided within the marketing e-mail.

 2.3 We may process your personal data to perform statistical analyses so that we may improve our Website and/or Services, or to develop new products and/or services.

 2.4   We may transfer your personal data to the financial institution or payment service provider to allow your financial institution and the payment service provider to comply with their legal  obligations. 

 2.5  We  may  process  your  personal  data  for  informing  any  third  party  in  the  context  of  a  possible  merger  with,  acquisition  from/by  or  demerger  by  that  third  party,  even  if  that  third  party  is  located  outside  Qatar.

 2.6 If and when your registration with or use of our Website and/or Services can be considered (a) a violation of the terms or the intellectual property rights or any other right of a third party, (b) a threat to the security or integrity of the Services, (c) a danger to the Website and/or Services or any of our or our subcontractors’ underlying systems due to viruses, Trojan horses, spyware, malware or any other form of malicious code, or (d) in any way hateful, obscene, discriminating, racist, slanderous, spiteful, hurtful or in some other way inappropriate  or  illegal,  we  may  process  your  personal  data  for  the  preservation  of  the  legitimate interest of us, our partners or a third party.

 2.7. Your personal data may be transferred to the police or the judicial authorities as evidence or if there are justified suspicions of an unlawful act or crime committed by you through your registration with or use of the Website and/or Services.

3. To Whom We Send Personal Data

 3.1   We do not send your personal data in an identifiable manner to any third party if this is not  required  to  provide  the  Services  to  you,  without  your  consent  to  do  so. 

 3.2 We may rely on third party processors to provide you the Services. We will ensure that third  party  processors  are  only  allowed  to  process  your  personal  data  on  behalf  of  us  upon instruction of us. We warrant that all third party processors are selected with due care  and  are  trained  to  be  aware  of  the  safety  and  integrity  of  your  personal  data.

 3.3 We may send anonymized and/or aggregated data to other organizations that may use those data for improving products and services as well as tailor the marketing, displaying and selling of those goods and services

4. Where We Process Personal Data

4.1  We  may  transfer  your  personal  data  to  organizations  outside  of  Qatar.  Should  such  transfer take place, we will ensure that there are appropriate safeguards in place to ensure the safety and integrity of your personal data as well as all rights with respect to personal data  you  might  enjoy  under  applicable  mandatory  law.

5. How We Process Personal Data

 5.1 We will process your personal data in a lawful, fair and transparent manner. We will do our utmost best to keep the personal data accurate and up to date.

 5.2  For  processing  your  personal  data  under  the  conditions  outlined  in  this  Privacy  Policy,  we  obtain  your  consent  as  a  result  of  you  using  our  Website  and/or  Services.  We  may  also process your personal data for the preservation of the legitimate interests of us, our selected  partners  or  a  third  party.

 5.3 We warrant that, in case the processing includes personal data of a special nature such as the racial origin, children, health condition, physical conditions, psychological condition, religious beliefs, spousal relation, and/or criminal crimes, we have obtained the permission from the competent department within the Ministry of Transport and Communication as per the measures and controls decreed by the Minister of Transport and Communication.

 5.4 We do our utmost best to process only those personal data which are necessary to achieve the purposes listed in this Privacy Policy. Your personal data are only processed for as long as needed to achieve the purposes listed in this Privacy Policy or up until such time where you withdraw your consent for processing them14. Note that withdrawal of consent may imply that you can no longer use the whole or part of the Website and/or Services. We will delete your personal data if you delete/close your profile, unless a legal or regulatory obligation or a judicial or administrative order prevents us to do so.

 5.5 We will take the appropriate technical and organizational measures to keep your personal data  safe  from  unauthorized  access  or  theft  as  well  as  accidental  loss,  tampering  or  destruction.  Access  by  our  personnel  or  personnel  of  our  third  party  processors  will  only be on a need-to-know basis and subject to strict confidentiality obligations. You understand, however, that safety and security are only best efforts obligations, which can never  be  guaranteed.  In  order  to  keep  your  personal  data  secure,  we  comply  with  the  privacy policies established by the competent department within the Ministry of Transport and  Communication.

6. Your Rights

6.1 You have the right to request access to, as well as a copy of, all personal data processed by us pertaining to you. Subsequent requests for access addressed to us that are manifestly submitted for causing nuisance or harm to us, will not be dealt with. Please note that the provision of any copies may be subject to the payment of a reasonable administrative fee.

6.2 You have the right to ask that any personal data pertaining to you that are inaccurate, are corrected free of charge. [In any case, you can correct a large part of these data yourself via your profile or account settings. If a request for correction is submitted, such request shall be accompanied of proof of the flawed nature of the data for which correction is asked.

6.3 You have the right to withdraw your earlier given consent for processing your personal data. Specifically for direct marketing e-mails that we send to you with commercial information and offers, you will have a possibility to opt out (refuse) to receive such further e-mails by following a link that is provided within the e-mail. You  have  the  right  to  request  that  personal  data  pertaining  to  you  be  deleted  if  they  are  no  longer  required  in  light  of  the  purposes  outlined  in  article  2  or  if  you  withdraw  your consent for processing them. However, you need to keep in mind that a request for deletion will be evaluated by us against legal or regulatory obligations or administrative or  judicial  orders  which  may  contradict  such  deletion. 

 6.4 You have the right to oppose the processing of personal data if you are able to prove that there are serious and justified reasons connected with your particular circumstances that warrant such opposition. However, if the intended processing qualifies as direct marketing, you have the right to oppose such processing free of charge and without justification.

 6.5  If  you  wish  to  submit  a  request  to  exercise  one  or  more  of  the  rights  listed  above,  you  can send an e-mail to [add e-mail address here, or perhaps some other contact method]. Such request should clearly state which right you wish to exercise and the reasons for it if  such  is  required.  It  should  also  be  dated  and  signed,  and  accompanied  by  a  digitally  scanned copy of your valid identity card proving your identity. We will promptly inform you of having received this request. If the request proves valid, we shall honor it as soon as reasonably possible and at the latest thirty (30) days after having received the request. If you are not satisfied with the outcome provided by us, you may file a complaint with the competent department within the Ministry of Transport and Communication.

7. Cookies

7.1   You can avoid cookies being placed by configuring your browser as such. Guidelines as to how to do this can be found here:

• Internet Explorer : http://windows.microsoft.com/en-gb/windows7/Block-enable-or-allow-cookies
• Microsoft Edge: http://windows.microsoft.com/en-gb/windows-10/edge-privacy-faq
• Chrome: https://support.google.com/chrome/answer/95647?hl=en
• Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• Safari: https://support.apple.com/kb/PH19214?viewlocale=en_US&locale=nl_BE However, not allowing cookies when visiting the Website may cause certain or all features of the Website to stop working properly.